Login Help

If you're experiencing problems logging in, please try the following steps. If you're not experiencing any problems with authentication, you don't need to do anything.

  1. Close all windows other than this one.
  2. Close all tabs other than this one.
  3. Clear your browser cookies.
  4. Close the window/tab that just opened.
  5. Close this window and restart.
  6. If you're still having problems, please send an email to loginhelp@roblox.com describing your login issue in detail.

* NOTE: You should follow these steps in any browser where you view/play ROBLOX. For example, if you browse ROBLOX sometimes with Microsoft Internet Explorer and other times with Google Chrome, you should perform these instructions in both IE and Chrome. In addition, we recommend repeating this in the Roblox Player ("Play Roblox") or Roblox Studio.