ROBLOX Corporation (“ROBLOX”) is an online virtual world and building game.
aware of what information is collected, how we use it and who we share it with.
Our offices are located at
ROBLOX works like this:
ROBLOX users may play as guests; in this mode, users remain anonymous and interact with the website and game in
Menu Chat Mode – no free chat, no personal messaging to or from users, no posting to the forums, and other
restrictions designed to prevent users from sharing personally identifiable information, intentional or otherwise. As guests,
users are unable to save play statistics, accumulate points, share models, or participate in our virtual economy.
Users wishing to save statistics, share models, and participate in the economy are required to enter a username
and password. We advise users to create a username that does not reflect their own name nor reveal personally
identifiable information. We also advise users to pick a password that is not easy to guess, and to not share
that password. For security reasons, we store passwords in encrypted form.
User Names are used for participating in site features and are not used to identify individual users outside of
their activities on our site. Usernames are not passed along to 3rd parties except in the case where a purchase
is made to be credited to the account. In this case our purchasing vendor is given the account name in order
to credit the account when the transaction is completed.
All users are asked for, but are not required to give, an email address on signup. Under 13 users are required
to give us a parent email, which is then verified, in order to receive the ROBLOX newsletter. Under 13 users
who wish to change or add an email address to their account must contact ROBLOX via email at
If there is no verified parent email address they are required to provide us with one which is then verified in
order to proceed.
Registered users who are under 13 after first signing up are put into Privacy Mode. Privacy Mode limits who
may interact with a user outside of games and limits the user to a whitelist-filtered language system in all
public areas of the site. To opt-in to black-list filtered free-chat mode users must have their parents contact
ROBLOX Customer Service for assistance by writing to
ROBLOX requires a verified email address
for the parents in order to change this setting. In addition, ROBLOX uses the verified parent email address to
notify parents of other change requests such as receiving newsletters and participation in certain activities
on the site.
All text on the site is filtered proactively to remove references to addresses, emails, phone numbers, age, and
other personally identifiable information regardless of security and privacy settings. All text is also filtered
for profanity, phishing, and adult or suggestive content. Our system is a combination of human and automated
processes; like all filtering technology, our processes are not 100% effective.
Users wishing to purchase Builders Club or ROBUX are required to enter billing information, including name,
billing address, credit card or PayPal number, and billing email. For children under 13, we request the
parent’s billing information. Billing information is retained to support customer service inquiries,
but we do not retain the full credit card number.
If you (or your child) choose to use our referral service to tell a friend about our site, we will ask you for
your friend’s name. We will automatically send your friend a one-time email inviting him or her to visit the
site; ROBLOX does not store this information.
If your child opts-in to receiving our monthly newsletter we will send you a notice at the email address provided
during the sign up process in order to allow you to opt them out of receiving it if you wish to do so. You may
opt your child out at any time by clicking the opt-out link in the newsletter verification email. We use your
child’s username to send them service related messages and allow other users of the site to communicate with
them. If you no longer wish to allow your child to receive such communications please contact us at
or update their communications within their account. We do not collect any personally identifiable information
from children other than the parent’s email address, and a username and password.
We do not ask you for, access, or track any location based information from your mobile device at any time
while downloading or using our Mobile Application or Services.
store users’ preferences, analyze trends, administer the site, tracking users’ entry onto and movements
within the ROBLOX website (this helps us credit advertisers appropriately, and measure the health
and effectiveness of our website), provide payment fraud protection, and to gather demographic information about our user base as a
whole. We use tracking to determine if new page designs are user friendly or too complicated.
Our tracking approach is industry standard, and includes IP address and non-personally identifiable
information such as browser type, and date/time. We only use IP address, browser type and date/time
for support for the internal operation of our website. We may receive reports based on the use of these
technologies by these companies on an individual as well as aggregated basis. These technologies
do not store personally identifiable information. For account security purposes, we may store a
cookie that contains the encrypted user password; the original password cannot be recovered by hackers.
Users who disable cookies in their browsers will not be able to logon to the ROBLOX website or play the ROBLOX game.
Under 13 user accounts receive ads through a separate and different feed. These users see ads served either by
ROBLOX or by 3rd parties, and in no case does the ad server retain data about the user’s online activities beyond
that necessary for the delivery of the ad.
Geolocation information about accounts is not collected or stored by ROBLOX when using a mobile application
on our site.
We also collect performance data from within ROBLOX Studio or the ROBLOX Player. We use this data
retrospectively to improve the user experience of our games. This information includes in-game networking
activity, CPU load, and resource usage, among other relevant data.
We use third-party advertising companies to serve ads when users over 13 visit our Web site. These companies
may use aggregated information (not including your name, address, email address or telephone number)
about your visits to this and other Web sites in order to provide advertisements about goods and
services of interest to you. If you would like more information about this practice and to know your
choices about not having this information used by these companies, click
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software
on your phone. This software may record information such as how often you use the application,
the events that occur within the application, aggregated usage, performance data, and from where the
application was downloaded. We do not link the information we store within the analytics software to
any personally identifiable information you submit within the mobile application.
We use Local Storage Objects (LSOs) such as HTML 5 to store content and preferences. Various browsers may
offer their own management tools for removing HTML 5 LSOs.
As true of most Web sites, we gather certain information automatically and store it in log files.
This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically
collected data to other information we collect about you.
Additionally, when visitors come to our site, we automatically collect some non-personally identifiable “computer”
information, such as the type of computer operating system (e.g., Windows 95 or Mac OS), the web browser
(e.g., Netscape, Internet Explorer) being used, IP address, and information regarding the Internet service provider.
This information is used to provide technical and community support.
We will share your personally identifiable information with third parties only in the ways that are described in
We pass user billing information on to our transaction processing partners. This is done for
non-anonymous payment types, including credit card, Pay by Phone, and PayPal payments. For recurring
monthly transactions, PayPal retains the credit card authorization on file, but we do not.
We share aggregate web activity data, such as page views and unique visitor counts, with our advertising
partners. No personally identifiable information is shared.
We reserve the right to disclose your personally identifiable information as required by law and when we
believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court
order, or legal process served on our Web site.
To the extent permitted by applicable law, we also may disclose personally identifiable information in
response to a law enforcement agencies or other public agencies (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our website, protect the security or integrity of our website, or enable us to take precautions against liability.
We will not use or transfer personally identifiable information in ways that are materially different from
the ones described above without also providing parental notification of such practices and obtaining
consent for any materially different uses.
Parents have the right to consent to the site’s use of their child’s personally identifiable information without
having to consent to the disclosure of that information to third parties as we do not share children’s information with third parties.
The security of your personally identifiable information is important to us. When you enter sensitive information
(such as a credit card number) on our registration or order forms, we encrypt that information using
secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personally identifiable information submitted to us,
both during transmission and once we receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable
means to protect your personally identifiable information, we cannot guarantee its absolute security.
If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personally
identifiable information you submit there can be read, collected, or used by other users of these forums,
and could be used to send you unsolicited messages. We are not responsible for the personally identifiable
information you choose to submit in these forums.
If a user under 13 uses our bulletin board, blog or chat room on this Web site these features are moderated
so that users are unable to post personally identifiable information about themselves. However, no use of moderation is
100% effective and you should be aware that any personally identifiable information you submit there could be
read, collected, or used by other users of these forums.
To request removal of yours or your child’s personally identifiable information from our blog, or community forums, contact
us at email@example.com. In some cases, we may not be able to remove such
personally identifiable information, in which case we will let you know if we are unable to do so and why.
When a child enters a parent’s email address during signup, the parent receives an email notification of the
account creation and an invitation to review chat and privacy settings for the account. The parent may also
provide their consent to allow their child to receive targeted ads on our site at this time.
A parent receiving a verification email has two options. First, the parent can choose not to respond; in
this case, the child remains with all default privacy settings and whitelisted chat options. Second, the
parent can choose to click the link in the email and review the settings; in this case, the child may be
opted-in to free (but filtered) text communications, including free-text chat and personal messaging (site
limited), forum posts, and site commentary. A child can send an email request to their parent to change
the settings at any time.
Requests for changes to an account can be made by contacting firstname.lastname@example.org.
Parents can close a child’s account by contacting ROBLOX customer service at
email@example.com. This hides the account from all other ROBLOX users and
outside parties. The account data is not deleted, but retained internally for three purposes. Billing information
and transaction histories are retained to resolve subsequent billing disputes and inquiries. Public domain
content is retained for use by the community – e.g. a virtual shirt sold by the child to another user is
kept in the system because the recipient now “owns” a copy of that article. Finally, user account history
is retained to support subsequent customer service inquiries. All retained data for a closed account is
private and visible only to employees of ROBLOX.
We may store the date of birth of your child and graduate a player to have more Web site access once they turn
13. We will notify the parent once their child has reached 13 and may prompt the child to then provide us
with their email address the next time they sign into their account. If your child opts-in to receive our
monthly newsletter we will send you a notice (to the email address your child provides for you). We will
only collect your child’s email address for the sole purpose of sending them the newsletter.
If you are over 13 you can log in to our site using sign-in services such as Facebook Connect or an Open
ID provider. These services will authenticate your identity and provide you the option to share certain
personally identifiable information with us such as your name and email address to pre-populate our sign up form.
Services like Facebook Connect give you the option to post information about your activities on this Web
site to your profile page to share with others within your network.
Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share
this button or interactive mini-programs that run on our site]. These Features may collect your IP address,
which page you are visiting on our site, and may set a cookie to enable the Feature to function properly.
Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site.
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, amend, or deactivate it by making the change on our member information page (or by
emailing our Customer Support at firstname.lastname@example.org) or by contacting
us by telephone or postal mail at the contact information listed below.
You have the right to review personally identifiable information collected from your child, and have that personally identifiable information
deleted or refuse further collection and use of the personally identifiable information collected from your child by contacting
us at the email address listed above.
We will retain your information for as long as your account is active or as needed to provide you services.
If you wish to cancel your account or request that we no longer use your information to provide you services
contact us at email@example.com. We will retain and use your information
as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking
the TRUSTe seal. The TRUSTe certification only covers information collected through our site
www.roblox.com and our mobile application and does not covered information that may be collected
through downloadable software.
If you have questions or concerns regarding this statement, please contact the ROBLOX Privacy Manager
at (888) 858-BLOX first. If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact TRUSTe at
We may update this privacy statement to reflect changes to our information practices. If we make any
material changes we will notify you by email (sent to the e-mail address specified in your account) or
by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically
review this page for the latest information on our privacy practices.
We reserve the right to modify this privacy statement at any time, so please review it frequently.
If we make material changes to how we use personally identifiable information regarding children we will notify by email
in order to obtain permission from parents for the new uses of the child’s personally identifiable information.
contact us at the following e-mail address, telephone number, or address: