ROBLOX Corporation (“ROBLOX”) is an online virtual world and building game. Your
what information is collected, how we use it and who we share it with. Our offices are located at
60 East Third Avenue, suite 201 in San Mateo, California, 94401.
• a user creates a virtual character, that is his or her identity in the ROBLOX
• users interact with other users through in-game chat, personal messaging (site
contained), and user forums; privacy settings allow users or parents to restrict
communications with other users
• each user is given one or more pieces of virtual real estate on which they can
build houses, cars, machines, or anything else you can build with building blocks;
these places are called “games”
• users search for, find, and play games made by other users; they play these games
with other users from around the world, and are identified only by their virtual
• users earn tickets and/or ROBUX, our virtual currency; users earn these in a variety
of ways, and use them to buy items for their characters, including virtual hats,
shirts, and pants; users can also sell these items, earning tickets and/or ROBUX
• users can purchase premium services, including: Builder’s Club, a monthly subscription
that grants the user more virtual places and a daily allowance, among other things;
and, ROBUX currency, allowing users to buy virtual currency that can in turn be
used to buy virtual goods
• users may sign up to receive our monthly newsletter which they may opt-out of at any time by
following the unsubscribe link located at the bottom of each communication.
ROBLOX users may play as guests; in this mode, users remain anonymous and interact
with the website and game in Menu Chat Mode – no free chat, no personal messaging
to or from users, no posting to the forums, and other restrictions designed to prevent
users from sharing personal information, intentional or otherwise. As guests, users
are unable to save play statistics, accumulate points, share models, or participate
in our virtual economy.
Users wishing to save statistics, share models, and participate in the economy are
required to enter a username and password. We advise users to create a username
that does not reflect their own name nor reveal personally identifiable information.
We also advise users to pick a password that is not easy to guess, and to not share
that password. For security reasons, we store passwords in encrypted form.
Registered users who are under 13 initially play in Menu Chat Mode. To opt-in to
filtered free chat communications, users are required to provide and verify a parent’s
email address. We use this information to inform parents that their child has signed
up to use our service; we also use this information to obtain permission from parents
for their child to participate in certain activities. The verification email we send
informs parents of their child’s registration with ROBLOX. Under-13 users who do not
enter a parent’s email address or who fail to verify one remain in Privacy Mode.
Registered users who are 13 or older can opt-in to Privacy Mode, but begin with it turned
Regardless of security and privacy settings, all text on the site is filtered proactively
to remove references to addresses, emails, phone numbers, age, and other personally
identifiable information. All text is also filtered for profanity, phishing, and
adult or suggestive content. Our system is a combination human and automated processes;
like all filtering technology, our processes are not 100% effective.
Users wishing to purchase Builders Club or ROBUX are required to enter billing
information, including name, billing address, credit card or PayPal number, and
billing email. For children under 13, we request the parent’s billing information.
Billing information is retained to support customer service inquiries, but we do
not retain the full credit card number.
If you (or your child) choose to use our referral service to tell a friend about
our site, we will ask you for your friend’s name and email address. We will automatically
send your friend a one-time email inviting him or her to visit the site; ROBLOX
does not store this information.
If your child opts-in to receiving our monthly newsletter we will send you a notice (to the
email address your child provides for you) in order to allow you to opt them out of receiving
it if you wish to do so. We will collect your child’s email address for the sole purpose of
sending them the newsletter. You may opt your child out at any time by clicking the opt-out
link in the newsletter verification email.
We do not collect any Personal Information from children, only username and password. We do
not ask for or collect from a child under 13 personally identifiable information that is not
reasonably necessary for that child to participate in any given activity online.
ROBLOX uses a software technology called “cookies.” Cookies are small text files
that we place in visitors’ computer browsers to store their preferences. These cookies
do not store personally identifiable information. For account security purposes,
we may store a cookie that contains the encrypted user password; the original password
cannot be recovered by hackers. Users who disable cookies in their browsers will
not be able to logon to the ROBLOX website or play the ROBLOX game.
onto and movement within the ROBLOX website. This helps us credit advertisers appropriately,
and measure the health and effectiveness of our website. For example, we use tracking
to determine if new page designs are user friendly or too complicated. Our tracking
approach is industry standard, and includes non-personally identifiable information
such as IP address, browser type, and date/time.
Additionally, when visitors come to our site, we automatically collect some non-personally
identifiable “computer” information, such as the type of computer operating system
(e.g., Windows 95 or Mac OS), the web browser (e.g., Netscape, Internet Explorer)
being used, IP address, and information regarding the Internet service provider.
This information is used to provide technical and community support.
We also collect performance data from within ROBLOX Studio or the ROBLOX Player.
We use this data retrospectively to improve the user experience of our games. This
information includes in-game networking activity, CPU load, and resource usage,
among other relevant data.
no access to or control over these cookies. This privacy statement covers the use
by any advertisers.
We use third-party advertising companies to serve ads when you visit our Web site. These
companies may use aggregated information (not including your name, address, email address
or telephone number) about your visits to this and other Web sites in order to provide
advertisements about goods and services of interest to you. If you would like more information
about this practice and to know your choices about not having this information used by these
companies, click here
We pass user billing information on to our transaction processing partners. This is done
for non-anonymous payment types, including credit card, Pay by Phone, and PayPal payments.
For recurring monthly transactions, PayPal retains the credit card authorization on file,
but we do not.
We share aggregate web activity data, such as page views and unique visitor counts,
with our advertising partners. No personally identifiable information is shared.
We reserve the right to disclose your personally identifiable information as required
by law and when we believe that disclosure is necessary to protect our rights and/or
comply with a judicial proceeding, court order, or legal process served on our Web
To the extent permitted by applicable law, we also may disclose personally identifiable
information in response to a law enforcement agencies or other public agencies (including
schools or children services) request or if we feel that such disclosure may prevent
the instigation of a crime, facilitate an investigation related to public safety
or protect the safety of a child using our website, protect the security or integrity
of our website, or enable us to take precautions against liability.
We will not use or transfer personally identifiable information in ways that are
materially different from the ones described above without also providing parental
notification of such practices and obtaining consent for any materially different
Parents have the right to consent to the site’s use of their child’s personal information without
having to consent to the disclosure of that information to third parties as we do not share
children’s information with third parties.
Security & Privacy
The security of your personal information is important to us. When you enter sensitive
information (such as credit card number) on our registration or order forms, we
encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. No method of transmission
over the Internet, or method of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect your personal information,
we cannot guarantee its absolute security.
If you use a bulletin board, blog, or chat room on this Web site, you should be
aware that any personally identifiable information you submit there can be read,
collected, or used by other users of these forums, and could be used to send you
unsolicited messages. We are not responsible for the personally identifiable information
you choose to submit in these forums.
Options for Parents
If a child enters a parent’s email address during signup, the parent receives
an email notification of the account creation and an invitation to areview chat and
privacy settings for that account.
A parent receiving a verification email has two options. First, the parent can
choose not to respond; in this case, the child remains in Menu Chat Mode. Second,
the parent can choose to click the link in the email and review the settings; in this
case, the child may be opted-in to free (but filtered) text communications, including
free-text chat and personal messaging (site limited), forum posts, and site commentary.
A child can send a email request to their parent to change the settings at any time.
Parents can close a child’s account by contacting ROBLOX customer service (see below).
This hides the account from all other ROBLOX users and outside parties. The account
data is not deleted, but retained internally for three purposes. Billing information
and transaction histories are retained to resolve subsequent billing disputes and
inquiries. Public domain content is retained for use by the community – e.g. a virtual
shirt sold by the child to another user is kept in the system because the recipient
now “owns” a copy of that article. Finally, user account history is retained to
support subsequent customer service inquiries. All retained data for a closed account
is private and visible only to employees.
We may store the date of birth of your child and graduate a player to have more Web site
access once they turn 13. We will notify the parent once their child has reached 13 and
may prompt the child to then provide us with their email address the next time they sign
into their account. If your child opts-in to receive our monthly newsletter we will send
you a notice (to the email address your child provides for you). We will only collect your
child’s email address for the sole purpose of sending them the newsletter.
Social Media (Features) and Widgets
Our web site includes Social Media features such as the Facebook Like button. Widgets like
the Share This button or interactive mini-programs that run on our site are also featured.
These features may collect your IP address, record which page you are visiting on our site,
and may set a cookie to enable the feature to function properly. Social Media features and
widgets are either hosted by a third party or hosted directly on our site. Your interactions
Facebook Connect or other OpenID provider
You can log in to our site using sign-in services such as Facebook Connect or an Open ID
provider. These services will authenticate your identity and provide you the option to share
certain personal information with us such as your name and email address to pre-populate our
sign up form. Services like Facebook Connect give you the option to post information about
your activities on this Web site to your profile page to share with others within your network.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire
our service, you may correct, update, amend, or deactivate it by making the change
on our member information page (or by emailing our Customer Support at email@example.com)
or by contacting us by telephone or postal mail at the contact information listed
We will retain your information for as long as your account is active or as needed to provide you
services. If you wish to cancel your account or request that we no longer use your information to
provide you services contact us at firstname.lastname@example.org. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
TRUSTe Children’s Online Privacy Seal Program
ROBLOX has been awarded TRUSTe's Children’s Privacy Seal signifying that this privacy
policy and practices have been reviewed by TRUSTe for compliance with
TRUSTe's program requirements including transparency, accountability and choice regarding the collection
and use of your personal information. The TRUSTe program only covers the site www.roblox.com
and does not cover information that may be collected through downloadable software.
TRUSTe's mission, as an independent third party, is to accelerate online trust among
consumers and organizations globally through its leading privacy trustmark and innovative
If you have questions or concerns regarding this statement, you should first contact
the ROBLOX Privacy Manager at (888) 858-BLOX. If you are not satisfied with our
response you can contact TRUSTe here.
statement, the homepage, and other places we deem appropriate so that you are aware
of what information we collect, how we use it, and under what circumstances, if
any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review
it frequently. If we make material changes to how we use Personal Information regarding
children we will notify by email in order to obtain permission from parents for the new
uses of the child’s Personal Information.
practices, please contact us at the following e-mail address, telephone number,
ROBLOX Privacy Manager
PO Box 1265
San Mateo, CA 94401
Glossary of Terms
Private Play Mode – users in this mode cannot free-chat, send or receive personal
messages to or from other users, post to forums, or edit any free-text field
Personal Messaging – user-to-user and ROBLOX-to-user messaging inside the ROBLOX
In-Game Chat – user-to-user messaging inside the ROBLOX game client
Forums – user and staff collaborative help and interest forums
Wiki – user and staff collaborative help and tutorial pages
Text Filtering – all user-generated text is pre-filtered for inappropriate content
Text Filtering Black List – list of inappropriate keywords and word patterns
Image Moderation – all images are pre-filtered by human moderators
Abuse Reports – all users and content can be reported for abuse or inappropriateness
Effective Date – December 13, 2011
Last Updated – August 8, 2012