Problem: When I open ROBLOX, the graphics don’t display properly.
Solution 1: Make sure you have the latest Microsoft DirectX®.
  1. Click here to download the latest Microsoft DirectX®: After installing, open ROBLOX. If the graphics still don’t display properly, go to Solution 2.
Solution 2: Update your video driver.
  1. If you don’t already know, check what kind of video card you have:
  2. Get the latest video driver from the company that makes your video card: After installing, open ROBLOX. If the graphics still don’t display properly, go to Solution 3.
Solution 3: Email us.

If Solution 1 and Solution 2 don't work, email us at info@roblox.com and we'll try to help. Name the email subject "Driver Upgrade" and tell us:
  • Your ROBLOX username
  • Which version of Windows you're using (i.e. Windows XP, Windows Vista, Windows 7)
  • Make and model of your graphics card
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