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Failed to connect to the game. (ID=17)

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eloc08 is not online. eloc08
Joined: 17 Dec 2011
Total Posts: 43
21 Jul 2012 01:49 PM
Roblox client can’t connect to the Roblox game server. Sometimes when you try to enter a game you get an error "Failed to connect to the game. (ID=17)". Keep trying to connect to the game or try another game.

Please check both your Firewall and the Router.

Firewalls

A lot of antivirus or internet security software tries to control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. The easiest thing to try is just turning your internet firewall software off, to see if that allows you to join games. If it does, you can turn it back on and follow these steps to safely allow ROBLOX to access the internet:

Please search Builderman's Help for Norton, MSN, and AOL specific help.

1. Find your firewall program's control panel.  Often you can find this in the taskbar in the lower right hand corner of your desktop. Otherwise, it is probably in your Windows Control Panel.  It's very common to find the control panel in your taskbar.  Make sure to check down there.

2. Find the program permissions section.

3. Find ROBLOX and allow it unrestricted access to the internet.

Router Settings

The ROBLOX client isn't bound to use a specific port for outgoing data, rather it scans to find a free port on your machine. Thus if your router is blocking UDP packets on ANY port, you may run into problems. Ports for the ROBLOX client are selected and assigned dynamically for each game session.

If you're running a router, look up the router's manual and see how to unblock them.
If you're running a DSL modem that blocks ports, call your ISP and have them walk you through how to unblock them.
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cooldakota123456 is not online. cooldakota123456
Joined: 16 Nov 2011
Total Posts: 10
23 Jul 2012 12:15 AM
waaaa
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daltontheman11 is not online. daltontheman11
Joined: 11 Sep 2010
Total Posts: 942
27 Jul 2012 10:06 AM
...Woah
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eloc08 is not online. eloc08
Joined: 17 Dec 2011
Total Posts: 43
02 Aug 2012 11:43 AM
I sent the ROBLOX company an email, here is the response:


Hello,

We understand that you have tried some of these solutions, but please read through all the information below and try all of the suggested steps. Report any issues or error messages that you have. Be as detailed as possible and follow all of the instructions so that we can assist you further.

Problem

You cannot play games.

What Happens

Roblox fails to connect to the game server, sometimes showing the user an error message Error messages include "Could Not Connect", "ID 17 Failure", and similar User can "Visit Solo".

Why it Happens

Firewall
This is almost always a firewall problem, though it can be (in very few cases) the result of a low-bandwidth connection or a flaky wireless connection. You can rule out the wireless connection by switching to a wired connection if possible. If it’s not the connection, or if you can't try a wired connection, assume it's the firewall.

Slow Internet Connection / Big Map
If you are playing on the internet on really slow service, and the map is big, it can take a good bit of time to actually download the map. Give it a little while. ROBLOX can be played on a modem, but your experience is likely to be poor.

Empty Map / Place
If the map seems to be running.. but it is unusually devoid of stuff, then the map did in fact load. The maker probably just didn't do anything with the map, so it is empty. You can tell when a map is done loading, a chime is sounded.

Bad Map / Place
The map/place could be bad. Something happened when the map was made, there is some bad script, or something is preventing the map from working properly. Inform the maker of the problem, there is nothing you can do about it.

What to Do

Make Sure You’re Using the Supported Browser.
First thing to check, is see what browser you are using. Currently, the ROBLOX web site and the inbuilt browser you use in the Roblox Studio are using Internet Explorer. Please make sure you have the most updated version of IE and then try playing ROBLOX. You can also try playing via a different browser such as Firefox or Google Chrome.

Check your browser’s security settings.
In Internet Explorer go to the Tools > Internet Options Menu. Then go to the Security Tab. Look to see if your security is set to High.

You’ll need to lower your security setting or add ROBLOX to the Trusted Sites list.

In Internet Explorer go to the Tools > Internet Options Menu. Then go to the Security Tab.

1. Click Trusted Sites check mark
2. Click the Sites Button
3. Type the web address for ROBLOX
4. Un-check the Require box if it is checked
5. Click the Add button
6. Click the Close button
7. Close all your browser Windows
8. Open an Internet Explorer window and try again

Configure Your Firewall and/or Router

Firewall
Antivirus or internet security software control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. The easiest thing to try is just turning your internet firewall software off, to see if that allows you to join games. If it does, you can turn it back on and follow these steps to safely allow ROBLOX to access the internet:

Please search Builderman's Help for McAfee, Norton, MSN, and AOL specific help.

1. Find your firewall program's control panel. Often you can find this in the taskbar in the lower right hand corner of your desktop. Otherwise, it is probably in your Windows Control Panel.

2. Find the program permissions section.

3. Find ROBLOX and allow it unrestricted access to the internet.

Router
The ROBLOX client isn't bound to a specific port for outgoing data, rather it scans to find a free port on your machine. If your router is blocking UDP packets on ANY port, this may prevent ROBLOX from working properly.

If you're using a router, please consult your manufacturer's help guide for instructions on how to unblock all ports.

If you're using a DSL modem that blocks data ports, please call your ISP and have them walk you through how to unblock them.

Finally, just to make sure there's nothing wrong with your installed version of ROBLOX, please try performing a reinstall by following the steps below:

Go to www.roblox.com/install and click the Install Roblox button. You do not have to uninstall the program before reinstalling it. Reinstalling will overwrite the copy of the program on your computer, and replace any deleted or broken files. Make sure ALL other programs are closed when performing the reinstall.

Thanks!
MG


[Censored Name], May 29 17:32 (PDT):
Lately I've been having problems joining games. I hit the "play" button,
and it will no load. Here is a list of things that work

1. Restarting ROBLOX.
2. Changing your account.
3. Going on an empty place.
4. Following someone.
5. Trying a different account.
6. Playing as a Guest.
7. Playing an admin's game.
8. Reinstalling ROBLOX.
9. Changing computer.
10. Using IE or Chrome instead of the ROBLOX browser.
11. Shutting down the computer.
12. Changing your appearance.
13. Turning your router off and on.

Many other people have been having this problem too, so it is not an
individual computer. But please fix it, because your company is at a large
risk of losing paying members.

ROBLOX, Corp
www.roblox.com
info@roblox.com
Message-Id:3R9W78C0_4fc66bcde0ad9_68fb12c0a789872d_sprut
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rebok2345 is not online. rebok2345
Joined: 15 Mar 2012
Total Posts: 1
29 Apr 2013 03:24 PM
iv been trying this all weekend but all try this thx :P
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bloonblaster2000 is not online. bloonblaster2000
Joined: 25 Aug 2011
Total Posts: 883
01 Jun 2013 01:51 AM
wwoooaaahhh
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amyloveliam4life2 is not online. amyloveliam4life2
Joined: 05 Apr 2013
Total Posts: 1
19 Jun 2013 10:18 AM
umm I tried like 100 times and still Failed to connect to the game. (ID=17)
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0mgh4xer is not online. 0mgh4xer
Joined: 19 Aug 2011
Total Posts: 12
09 Jul 2013 12:21 AM
You can restart the computer.
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dany500254 is not online. dany500254
Joined: 15 Nov 2008
Total Posts: 13
13 Jul 2013 07:42 PM
What usually works for me is that "if you are not on the ADMIN account of the computer" delete it from the ADMIN account then restart the computer. If this doesn't work then ask someone that would know Example, older brother or Tech guy. hope this helped, BYE!
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yellowninjakiwi is not online. yellowninjakiwi
Joined: 06 Apr 2010
Total Posts: 1
15 Jul 2013 10:00 AM
It dose that for every game. Dose it even work on mac?
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awesomestinky123 is not online. awesomestinky123
Joined: 19 Feb 2012
Total Posts: 2972
18 Jul 2013 05:51 PM
rats
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Gutbomber is not online. Gutbomber
Joined: 04 Jul 2009
Total Posts: 910
02 Aug 2013 01:52 AM
God I hate this error so much, nowadays it happens randomly and crashes everyone from the game so then you lost everything you built in the server in Apocalypse Rising... god....
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Your8Mom is not online. Your8Mom
Joined: 24 Jun 2013
Total Posts: 1092
03 Aug 2013 12:48 PM
Lol who has time for that!?
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josephnosn20 is not online. josephnosn20
Joined: 16 Jan 2013
Total Posts: 1
06 Aug 2013 11:39 AM
i cant find roblox ?? pls help.
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RobloxJustGotOwnd is not online. RobloxJustGotOwnd
Joined: 25 Oct 2010
Total Posts: 1
21 Aug 2013 11:39 AM
tl;dr, ain't nobody got time fo dat,
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LeonTB is not online. LeonTB
Joined: 12 Jul 2009
Total Posts: 5804
10 Oct 2013 02:07 PM
k.

good advice.
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AmyloveLiam4life is not online. AmyloveLiam4life
Joined: 14 Feb 2013
Total Posts: 3
20 Oct 2013 04:51 AM
I'm this user. mai account got deleled :c I didn't do anything.
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MrEpic9 is not online. MrEpic9
Joined: 17 Jun 2012
Total Posts: 3333
20 Oct 2013 06:48 AM
Bump to remember, you can even message me this please
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jake575757 is not online. jake575757
Joined: 03 Feb 2011
Total Posts: 4
24 Nov 2013 10:57 AM
this error is insane i cant play basketball games in ASBL anymore cant hang wit my friends cuz of dis ima try this
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Kyleapap is not online. Kyleapap
Joined: 18 Feb 2013
Total Posts: 12
24 Nov 2013 12:50 PM
I know how to fix this. Uninstall ROBLOX Player and ROBLOX studio and then download them back. Don't worry, You'll not get your account deleted.
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exteenmomalayer9 is not online. exteenmomalayer9
Joined: 18 Aug 2012
Total Posts: 1
09 Jan 2014 07:31 PM
OMG THX!!!!!!!! so my problem was in minecraft i coudnt get into any multiplayer server. So i came on roblox to play and it said that message. So i did what u said and i set my settings down AND NOW IT WORKS!!!!!!! THX SO MUCH!
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iNicklas is not online. iNicklas
Joined: 26 Oct 2010
Total Posts: 1670
03 Feb 2014 04:24 AM
When im on my school network it wont work (with my own pc). If school pc it works.
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TheFrostMaster is not online. TheFrostMaster
Joined: 29 Oct 2011
Total Posts: 27
09 Feb 2014 12:33 AM
Bump.
I need to remember this, I've been having some troubles lately :/
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rexalien2212 is not online. rexalien2212
Joined: 29 Apr 2013
Total Posts: 2
09 Feb 2014 03:13 AM
mine says HttpSendRequest failed: HRESULT 0*80072efd and i even trid that and uninstaling roblox players and it still doenst work
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ryanheak12 is not online. ryanheak12
Joined: 06 May 2013
Total Posts: 2
14 Feb 2014 08:23 AM
Does Notron Internet Security count as a (ID=17)?
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